At Chai Diaries we care about protecting your personal information and are firmly committed to maintaining your privacy. Chai Diaries guarantees that any personal information will not be shared or sold to anyone without prior consent from consumer. All information provided to chadotea.com is used strictly for our company purposes (i.e., processing orders, notifications, special chadotea.com promotions, etc). Customers who do not wish to provide their email information can place orders over the phone by contacting us at 562-801-9600.
This site is owned and operated by Chai Diaries. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Chai Diaries. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from Chai Diaries. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. The use of any Chai Diaries trademark or service mark without Chai Diaries express written consent is strictly prohibited.
All orders are processed upon receipt. Actual shipping time is contingent upon availability of tea and credit card verification by Chai Diaries. Orders placed on Monday through Thursday will be shipped no later than 24 hours of receipt. Orders placed on Friday will be shipped no later than the following Monday. All orders are shipped via UPS or US Priority Mail. All orders shipped to P.O. Box addresses can only be shipped via US Priority Mail and cannot be expedited. No orders are processed or shipped on Saturdays or Sundays. In the event of delays, every effort will be made to contact you by phone or e-mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order. Shipping charges are standard and dependant upon shipping method. Please note that shipping time is not the same as total delivery time. We need time to process and assemble your order before we actually ship it, choosing NEXT DAY AIR does not mean your order will be delivered the day after you place your order online.
All international orders are subject to higher shipping charges which will be assessed and charged separately.
Customers can cancel the order process at any time by clicking on the Shopping Cart button and deleting each item form your shopping cart.
All accessories are brand new. Accessories do not come with warranties unless specified by the manufacturer. For those items that have a warranty, the complete warranty is included with the product.
Refunds and exchanges are only available for those items that are damaged in transport. All returns and exchanges must be pre-authorized by Chai Diaries. Chai Diaries will cover the shipping charges only in the event that an item was received damaged. Refunds will be processed only after the damaged item is returned to the Chai Diaries shipping department. In order to arrange for a return, customers must contact Chai Diaries via email or phone no later than 3 business days after the shipment is received. All returns are subject to inspection. All exchanges must be returned in original condition, including all packaging materials, inserts and manuals. We reserve the right to refuse any exchange items that do not include the aforementioned or are returned in damaged condition.
When returning products, pack the item(s) into original shipping box with plenty of packing material, and tape securely. Any merchandise returned to us unauthorized will be refused. Please ship your parcel back to us via UPS Ground Service "Insured." We will not accept COD or freight-collect shipments unless pre-authorized by Chai Diaries. No goods will be accepted for exchange or return without authorization.
Chai Diaries credo is truth in advertising, and we aspire to publish accurate selling prices for the products we offer. However on occasion we do make mistakes. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Chai Diaries shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Chai Diaries shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Chai Diaries shall immediately issue a credit to your credit card account in the amount of the charge.
All pricing subject to change. For all prices, products and offers, Chai Diaries reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.
Chai Diaries accepts Visa and Master Card, Discover, and American Express.