Drink More Tea! PinRefunds and exchanges are only available for those items that are damaged in transport. All returns and exchanges must be pre-authorized by Chai Diaries. Chai Diaries will cover the shipping charges only in the event that an item was received damaged. Refunds will be processed only after the damaged item is returned to the Chai Diaries shipping department. In order to arrange for a return, customers must contact Chai Diaries via email or phone no later than 3 business days after the shipment is received. All returns are subject to inspection. All exchanges must be returned in original condition, including all packaging materials, inserts and manuals. We reserve the right to refuse any exchange items that do not include the aforementioned or are returned in damaged condition.

When returning products, pack the item(s) into original shipping box with plenty of packing material, and tape securely. Any merchandise returned to us unauthorized will be refused. Please ship your parcel back to us via UPS Ground Service “Insured.” We will not accept COD or freight-collect shipments unless pre-authorized by Chai Diaries. No goods will be accepted for exchange or return without authorization.

Questions about our Return Policy or need a return – please contact cs@mychaidiaries.com